Last updated 04/18/16
Information Collection and Use
Alibris is the sole owner of the information collected on this site. Alibris will not sell, share, or rent this information to any outside parties, except as outlined in this policy. Alibris collects information from users at several different places on the website in order to process orders and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as credit card. Alibris also requires you to submit a user name and password of your choice for future access to your information. Your user name and password is to remain confidential and you should not share this information with anyone.
In order to process your orders using this website, a user must first complete the registration form. During registration a user is required to give their contact information, which includes name, e-mail, telephone number and physical address. This information is used to contact the user about the services on the site, such as sending automated order status updates. This information is NOT shared.
Most of the information collected in the registration process will be used to process orders. In the order process, a user must provide additional financial information such as credit card number and expiration date. This information is used for billing purposes and to fulfill customer’s orders. If there are questions regarding an order, this contact information is used to get in touch with the user. Your personal and financial information is not shared with any third parties. The only exception is when processing your credit card information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. Note: For enhanced security and privacy, Alibris does NOT save your credit/debit card information. See the Security section for more details on security measures and procedures.
IP addresses are used to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. IP information is not shared with any third parties. Only Alibris technical staff has access to log files. Log files are periodically purged.
Outside shipping companies (FedEx and USPS) are used to ship orders, and a credit card processing company (VeriSign / Penn Securities) to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Alibris is located in California and abides by all federal and state laws. Alibris will disclose any personally identifiable information when required to by law, but not under any other circumstances.
This web site contains links to other sites. Please be aware Alibris is not responsible for the privacy practices of such other sites. Users are encouraged to be aware when they leave the site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
The Alibris website takes every precaution to protect users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When the registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected with the best encryption software in the industry - SSL. VeriSign uses SSL technology with advanced 128-bit encryption to process payments. To learn more about VeriSign, SSL, or payment processing follow please visit VeriSign.
All user information is classified and restricted. The Alibris facility is a secured and locked facility. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your information removed, you may contact us to do so. For future transactions, you will be required to re-enter your information.
All Alibris servers including web servers and database servers are housed at Alibris and maintained in-house by Alibris. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by firewall and password protection. The servers, where personally identifiable information is stored, are kept in a secured environment.
If you have any questions about the security of this website, you can contact us.
If you choose to receive special offers, Alibris may send you such pertinent information. Special offers are sent only to customers who grant Alibris permission to send such information. Alibris does not share your information with third parties and does not solicit outside parties to send special offers.
Out of respect for user’s privacy, the option to not receive these types of communications is presented. Furthermore, all special offers are sent via e-mail and have a "remove link" if you wish to no longer receive special offers and news. Otherwise, customers may occasionally receive information on products, services, special deals or news. Please see the choice and opt-out section below for further details of how to be removed from the mailing list.
Correction/Updating/Reviewing Personal Information
Customers may change or review their recorded account information such as address or e-mail in the My Account area by going to the top of any web page and clicking on the My Account link. You MUST have your username and password in order to access your account.
Alibris does not use customer’s information for contact other than Alibris pertinent business.
Alibris does not share customer’s personal information with any outside parties.
However, for customers who wish to opt-out or be removed from Alibris special offers and related news, Alibris provides several methods to accomplish this request. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the permission to send field when processing their order. They may also contact us with a request to be removed, or customers may also use the link provided with all communications to automatically unsubscribe.
Notification of Changes
If you have opted out of receiving any communications from Alibris, you may visit the website at http://buyback.alibris.com where news of changes will be posted. Otherwise, you may contact us. If you send an e-mail request, you will receive a response to that e-mail only. You will not receive promotional materials unless you specifically grant permission to do so.
You may also send a request to our physical address at:
1250 45th Street, Suite 100
Emeryville, CA 94608, USA